Owners

Support knowledge base (FAQs) for EV owners who use Recurrent.

• How is the Real World Range different from the “Expected Range” that you show right above it?
• Why are you showing me a “Real Range” that isn’t specific to my car?
• What is the monthly battery report?
• Which vehicles are eligible for dashboard reports?
• How do I sign my car up?
• What do I need to do to get a monthly report for my car?
• How are you generating the monthly report? What data do you use?
• Is it safe to give you my subscription login? Can you control my car?
• What if my car has a battery replacement?
• How do I reactivate my connected services subscription or know which connected service I need?
• How Do Recurrent and Smartcar Protect my Information from Hackers?
• What do I need to know about plug-in hybrids (PHEVs) and using Recurrent?
• What do Comparative Insights tell me?
• What do Market Insights tell me?
• Does the temperature affect Tesla range?
• How does terrain affect range?
• What does the Range Insights section mean?
• Who is Smartcar?
• When will I see information in my dashboard?
• Why are my vehicle credentials not working?
• What is the "Range in 3 Years" Module?
• What do Charging Insights tell me?
• How much does my EV save?
• Why is the connection taking a long time?
• How long does it take to get VIN-specific data on my Owner Insights dashboard?
• How do I replace a vehicle on Recurrent?