Why are my vehicle credentials not working?

Issues setting up a connection with Recurrent

This is one of the biggest issues we run into. Generally, the login and password you use for your Recurrent account will be different from the login and password you use to connect to your car’s app. We can help you reset your Recurrent credentials, but we cannot help with your vehicle login - sorry! Your vehicle credentials are the same that you use to log into your car’s Android or iOS application. Use the "Reset Password" link if you’ve forgotten your password, or the "Don’t have an account?" link to learn how to set one up for the first time.